Covid-19 Support

SHOWROOM APPOINTMENTS

We are aware that our partners and their clients may need to see our products in person as part of the sales process. Therefore, visits to our showroom are available by appointment.

To help us maintain social distancing we will need to limit appointments to 2 visitors who can be from different households. Hand Sanitiser will be provided. We do ask that should you feel more comfortable wearing a mask that you bring one with you.

All products and displays are regularly disinfected and cleaned and during your appointment you are welcome to touch any display / material that you wish. We will clean the showroom after every appointment.

Should you wish to arrange an appointment please call or email on:

Phone: 020 7384 1677 | Email: sales@smartfireuk.com

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VIDEO CALLS

We appreciate and understand that even with the upmost measures for safety you may not feel comfortable with visiting our showroom. You may also need more than 2 people involved in discussions.

Therefore, we are happy to offer video calls which can be very helpful in viewing the displays within the showroom. It also gives the perfect opportunity to pick our brains on how your preferred option can be incorporated into your plans and we can

Should you wish to arrange a video call please call or email using the details below indicating your preferred service.

Phone: 020 7384 1677 | Email: sales@smartfireuk.com

SHOWROOM LIVE DISPLAY VIDEOS

Following the restrictive measures of the COVID-19 Pandemic we have begun to create videos of our live displays within our showroom. This enables partners and clients whom are not comfortable for a visit and not able to conduct a video call have a better understanding of the products we sell and their visual nature.

As a further aid our partners, GlammFire have released a new AR app to let clients see a number of their fires in their own home. This is now available through the App Store and Google Play.

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VISITS TO YOUR PROPERTY

Should you require a site visit to discuss your current project this is possible but a risk assessment will be performed prior to any dates being confirmed in order to protect all parties.